The All-New SurpassSupport.com

No longer just a static site for downloading software updates, SurpassSupport.com is now your personal portal to accessing everything that Surpass Support has to offer. SurpassSupport.com customizes itself for your library, showing you options to learn about and get help with your Surpass software and subscriptions. You can also track any open support tickets you might have to see what we at Surpass Support are doing to resolve your issues and answer your questions.

Login with your own client ID and personal password

SurpassSupport.com is customized for you so you will use your own client ID and personal password to login. You can change your password to something easier for you to remember (but not too easy, please) and you never again have to keep track of a special "web user name" and password.

Learn About your Surpass Software

The new SurpassSupport.com is loaded with resoures to help you get the most from your Surpass Software:

• Tutorial videos
• View and search Surpass software documentation online
• Download documentation for your Surpass software for printing
• Search the Surpass Knowledgebase for answers and tips
• Live Webinar event schedule and recordings of past events

Chat Online with Surpass Support Representatives

The "Live Help" button gives you a direct chat line to the next available Surpass Support representative. If all agents are working with other clients, you have the opportunity to leave a message for a return call or email. (Available during regular business hours.)

New Support Ticket System

The new Surpass Support Ticket system allows you to keep track of questions, issues we are working on for you. You can even keep track of your Wish List suggestions as they progress through the evaluation and development process. You'll get an automatic email notification anytime there is an update in the status of your support ticket.

You'll see all your open support tickets here, including those Surpass Support started for you when you called or emailed with a question or problem.

Your Surpass Software

Access to everything for and about your Surpass software -- update downloads, documentation, video tutorials -- is in one convenient place.

Because SurpassSupport.com is personalized to your library, you see only the software updates, documentation and tutorials that make sense for you. You don't have to sort through different downloads trying to find the one that's right for you and you don't have to worry about downloading the wrong edition. If it's on the site, it's for you!

Your Surpass Account

You can see a complete list of your licensed Surpass software and Surpass subscriptions. Ready to renew? Just click and you're on your way to another year of Surpass!

Surpass Awards & Honors

Surpass Awards & Honors, available in Safari, is an exciting new feature that will integrate dozens of literary awards and honors into your library's catalog! Winners of a wide variety of awards, including the Newbery Medal, Caldecott Medal, and Pulitzer Prize, update transparently through your Internet connection. You'll automatically receive new honorees as they are announced.

Your own collection is seamlessly integrated with Surpass Awards & Honors, giving your patrons easy access to browse and search through award winners while also helping you to plan future acquisitions. Our database of awards includes a wide variety and is continually growing to include all of the content your library needs. Don't see your favorite award listed? Let us know, and we'll add it!

Server-Down Circulation

Surpass Server-Down Circulation is a free add-on to Surpass Central that allows basic circulation tasks to be performed without a connection to the Surpass database. It keeps a record of all transactions performed off-line, and then allows you to synchronize those transactions with your Surpass database once you are able to connect to it.

Server-Down Circulation is perfect for bookmobiles or any other situation in which your must perform circulation yet you cannot immediately connect to the Surpass database.