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In addition to award-winning person-to-person support via telephone, email and web chat, Surpass Support also provides a members-only web site, SurpassSupport.com, which is packed with helpful resources that are designed to ensure that Surpass users get the most out of their libraries and their software investment.  SurpassSupport.com is available only to subscribers of Surpass Support.  Log in to find out what's inside:

Extensive Downloads Section
Our conscious and constant effort to meet the ever-changing needs of our current and potential customers means that we release new versions and product updates on a frequent basis.  Surpass Support subscribers are always entitled to free updates for all Surpass products they own.  The Downloads area at SurpassSupport.com is a quick and easy place to obtain the latest releases and updates, as well as product information and history and installation instructions.  Full product manuals and documentation are also available on the All Downloads page.  We're sure you'll agree, as most do, that the value of product updates alone is well worth the cost of a subscription to Surpass Support!

Searchable Knowledgebase
The Surpass Support Knowledgebase provides easy access to frequently asked questions and clear, step-by-step instructions to help you solve technical problems that may arise, whether related to your Surpass system or your network and operating environment.  We are constantly improving this invaluable technical resource by adding new articles to the Knowledgebase related to the specific questions received by our support personnel as they arise.  The Surpass Support Knowledgebase is available 24 hours a day, 7 days a week, only at SurpassSupport.com.  Find out how easy it is to search the Knowledgebase for helpful answers to all your Surpass-related questions!

Informative Articles
Whenever there is news on the Surpass horizon, you will hear about it first at SurpassSupport.com, directly from our product development and technical support teams.  In addition to pertinent news items, the Articles section at SurpassSupport.com contains many helpful how-to articles to walk you through common library tasks and also the Tip of the Week, updated every Monday.  You won't find a better source of information than SurpassSupport.com to keep your library running smoothly!

Wish List Message Board
We take all user suggestions very seriously. In fact, many of the useful features now found in Surpass software can be attributed to feedback from you, the people who use Surpass every day. In the Surpass Wish List Message Board, we encourage you to share with us exactly what features or changes you would like to see in future releases of the Surpass software products you own. You can also explore the suggestions of other Surpass users and add your own comments – this shows us that there is additional demand for that particular idea to be implemented. Remember, your opinions help us create a better Surpass system for everyone!

Surpass Support benefits don't end with SurpassSupport.com!
SurpassSupport.com is only one part of what Surpass Support subscribers receive.  As a Surpass Support subscriber, you'll also be entitled to top-rated technical support by phone, email, or online chat for the situations when personal assistance is necessary, data repair services in case your database becomes damaged for any reason, and membership in the Surpass User Discussion Group to put you in contact with other Surpass users who face many of the same issues in running a library that you do.  Read more about it.

Copyright © 2006, Surpass Support, a unit of The Humphress Group, All rights reserved. The terms Surpass Central, Surpass Safari, Surpass Web Safari, Surpass Copycat, Surpass Serials, Surpass Catalog, Surpass Shuttle, Surpass Inventory, Surpass Toolbox, Surpass Publish and Easy Authority are trademarks of Humphress group. All Surpass logos are trademarks of The Humphress Group.