Use the links to the left to test ports that Surpass Copycat requires for connection to remote databases. TCP ports 210, 2200, and 7090 are the ones most commonly used by database servers accessible through Copycat, so you'll want to make sure that you can contact remote servers through all three of these ports from workstations that use Copycat. Make sure that TCP ports 210, 2200, and 7090 are open for outbound traffic.
If the ports are available from the workstation where you are performing this test, then you'll receive messages saying that the port test was successful. If there are any errors, then you'll know that those ports are being blocked by your firewall, gateway, proxy server, security software, or operating system features (such as Windows firewall). You won't be able to use Copycat until the ports are open to outbound TCP communication. If this is not clear to you, please consult with your technical advisor.
Due to the wide variety of firewall and network security measures on the market today, we regret that Surpass Support cannot provide specific support for your third-party security system. However, this port test will give you an indication of whether or not there is a communication-related problem that is keeping you from using Copycat normally.
If you are using a software-based firewall that restricts access to individual programs, then it is possible that this port test may be successful because your web browsing software is not restricted, but Copycat still won't establish a connection because the Copycat program itself is actually prohibited from accessing the Internet. If your firewall blocks individual programs from accessing the Internet, then you should be absolutely sure that COPYCAT.EXE (found in your Surpass application folder) is allowed to access the Internet.
For more information on troubleshooting connection problems in Copycat, click the Help icon in the upper-right corner of the Copycat screen and search the index for "troubleshooting".