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What Is...
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What is Surpass Support?
Many Surpass users believe that the best feature of Surpass software
isn't in the box
–
it's on the other end of the phone! The Surpass
Support Team is standing by, ready to answer any of your questions and to help
you work through any problem you might encounter using any Surpass
software application. As a subscriber to the Surpass Support service, you will receive
the following:
- No-hold, toll-free (US) Surpass Support hotline
for assistance with questions regarding
Surpass software products. If you have ever used telephone support from
other software vendors, we think you will be pleasantly surprised. There
is never a long hold time when waiting to speak with one of our support
representatives. If we cannot answer your call immediately, we take a
message and call you right back – nearly always within 30 minutes, and
usually even more quickly.
Fast-response email.
Subscribers may have their questions answered by email. During business hours, most emails are answered within minutes.
Live online chat with support technicians.
Here at
SurpassSupport.com you can chat online with Surpass Support representatives when you
have questions or difficulty. This is
a great option for live support when your phone isn't beside your
computer and you don't wish to email.
Access to the Surpass Support Knowledgebase.
The extensive, searchable, and constantly growing Knowledgebase here at SurpassSupport.com
is
available to you 24 hours a day. It contains a wealth of clear
step-by-step, how-to information to help answer your Surpass-related
questions and solve most technical problems.
Never out-of-date software.
Your subscription entitles you to FREE updates for all Surpass software
products you own. You will receive notification as soon as they are
released. Most Surpass Support subscribers agree that the value of
software updates alone is well worth the rate of subscription!
Access to the Surpass
Wish List Message Board. Speak your mind at the Surpass Wish List,
available here at SurpassSupport.com. We encourage you to share with us
exactly what sort of new features, improvements, or enhancements you
would like to see in your Surpass applications. We take all user
suggestions very seriously. In fact, many of the useful features now
found in Surpass software can be attributed to feedback from Surpass
users just like you.
Inside access to
SurpassSupport.com. SurpassSupport.com is our private web site
available exclusively to Surpass Support subscribers. You will
undoubtedly find it to be a most helpful resource. In addition to the
Wish List, Knowledgebase, software downloads, and online chat,
SurpassSupport.com contains many helpful articles, weekly tips, product
documentation, the latest information about and previews of Surpass
software, and much more. Log in today, or
click here to find out more about what's
inside at SurpassSupport.com!
Data repair services. If
your Surpass database becomes damaged due to system failure, sabotage,
or other causes, our experienced technicians will do everything possible
to quickly repair and restore your damaged files and to get your system
working smoothly again.
Membership in the Surpass user
discussion group. All Surpass Support subscribers are eligible to
join the free Surpass user discussion email list on Topica. This is a
lively group of your fellow Surpass users and members of the Surpass
team. Topics discussed range from specific questions about using
Surpass, to library staffing, to MARC cataloging, to just about anything
else related to running a library. Members are usually quick to answer
questions, give their opinions, and share their valuable experience.
Don't just take our word for it. Here's what Surpass
Support subscribers say...
"The first time I called customer service and got the "we will call you
right back" message, I thought, "yeah, right." However, I received a call
within five minutes and my problem was fixed quickly after that. The
Surpass team is wonderful, courteous, friendly, knowledgeable and
helpful."
Laura Byrd,
Media Specialist
Williston High School, Williston, Florida
"The support provided [by Surpass] has
truly been stupendous! The phone and email support is positive and
quick. We have provided positive references for the software to various
other libraries that are reviewing library automation packages."
Amy Dlouhy
Holy Innocents Episcopal School, Atlanta, Georgia
"The support, though rarely
needed, is superb. Questions and problems are handled quickly and accurately
and downtime is very minimal."
Beverly Stewart
Tunnel Hill Elementary, Dalton, Georgia
"Thanks so much.
I've never had anyone answer their email so fast and so well. [Support]
has been extremely helpful and patient"
Brian Agar
St. Clair College, Ontario, Canada
"Surpass Support continues to be
wonderful"
Sharon Lyskowinski
New Castle Chrysler High School, New Castle, Indiana
"The support is the best in the
business, the price is quite reasonable, and programs do everything the
others do, only better!"
Jean Rademacher
Lansing Catholic Central High School Library, Lansing, Michigan
Your first purchase of any Surpass library automation software application
includes a free introductory subscription to Surpass Support. After that,
Surpass Support is available as an annual subscription. For more
information, please contact:
PO Box 2866
Orlando, FL 32802-2866
Phone: 407-909-1686 / Toll-free: 888-313-7678
Fax: 407-909-1815
Service specifications subject to change without notice.
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Copyright © 2006, Surpass Support, a unit
of The
Humphress Group, All rights reserved. The terms Surpass Central, Surpass Safari,
Surpass Web Safari, Surpass Copycat, Surpass Serials, Surpass Catalog, Surpass Shuttle, Surpass Inventory, Surpass Toolbox, Surpass Publish
and Easy Authority are trademarks of
Humphress group. All Surpass logos are trademarks of The Humphress Group.
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